EY finds AI lifts top customer service performers by 50%+
In short
EY reported that AI helped the top customer service performers achieve gains of more than 50%. The report was based on more than 100 surveys and executive interviews and split organisations into three groups.
This matters for companies using AI in customer service. The report summary does not say which firms were studied or exactly how the gains were measured.
What the reporting says
EY’s report found that AI delivered 50%-plus gains for top customer service performers, based on more than 100 surveys and executive interviews. The source says the report divides organisations into three tiers, but it does not state which companies were included or the exact metric used. The immediate implication is that AI adoption appears linked to higher service performance, though the reporting does not give a fuller breakdown.
Why it matters
EY’s report says AI delivered 50%-plus gains for top customer service performers and was based on more than 100 surveys and executive interviews. It also says the report groups organisations into three tiers. The source suggests a strong link between AI use and better service outcomes, but it does not name the organisations, define the gain measure, or provide the full findings.