Amex deducts Membership Rewards points from cancelled cards in India
In short
American Express India has taken back Membership Rewards points linked to cancelled cards, and some customers now have negative balances.
What the reporting says
American Express India has deducted Membership Rewards points linked to cancelled cards, leaving some customers with negative balances. Mint said the move has raised concerns about pooled reward points and the 30-day forfeiture rule. Affected cardholders are being told to check their reward balances and challenge deductions if needed.
Why it matters
American Express India deducted Membership Rewards points tied to cancelled cards, according to Mint’s summary, and some customers were left with negative balances. The issue centers on pooled reward points and the 30-day forfeiture rule. It could affect Indian cardholders who had cancelled cards and were relying on those points, while also prompting disputes over how the deductions were applied.