Amex restores reward points after cardholder complaints
In short
Amex has said it will put back membership reward points after customers complained. Some people said they lost thousands of points, and in some cases lakhs, and some balances even went below zero.
This matters for cardholders because their rewards balances are being restored. It also raises questions about how the deductions were worked out.
What the reporting says
Amex restored membership rewards points after cardholders complained that thousands of points, and in some cases lakhs, had been deducted from accounts. Some balances even turned negative, according to a Mint Money summary. The company confirmed it will return the points, although questions remain over how the deductions were calculated.
Why it matters
Amex reversed reward-point deductions after complaints from cardholders, according to a Mint Money summary. Customers reported losing thousands of membership rewards points, with some saying losses ran into lakhs and even pushed balances negative. Amex said it will restore the points. The issue affects cardholders directly and leaves questions around the calculation of the deductions.