CAG audit flags weak use of PSU insurers’ own TPA
In short
A CAG audit flagged that PSU insurers were not using their own TPA facilities enough. Four years later, it is still unclear what action followed.
RTI replies and public disclosures have given little clarity on whether business allocation went up after the audit recommendations. The issue keeps focus on how public insurers handle claims work.
What the reporting says
A CAG audit flagged underuse of PSU insurers’ own TPA facilities, and four years later accountability remains unclear. RTI replies and public disclosures have offered little clarity on whether business allocation increased after the audit recommendations or what action followed. The issue keeps attention on how public insurers use in-house claims administration and whether the recommendations were implemented.
Why it matters
The CAG raised concerns about underuse of PSU insurers’ own TPA arrangements, and four years on, the follow-up remains unclear. RTI replies and public disclosures have not clarified whether business allocation increased or what action was taken after the audit recommendations. The matter is relevant to public insurers, claims handling, and accountability in the insurance sector.