Infosys GCC head says five shifts can scale enterprise AI
In short
Deval Shah of Infosys said the big question for GCCs is not just how much AI they use. He said the real challenge is turning five shifts into something scaled, governed, and measurable.
That matters because companies want AI to work at a larger level, not just as small pilots. The focus is on building usable capability.
What the reporting says
Deval Shah, Vice President and GCC Practice Head at Infosys, said the key issue is not just how much AI a GCC has adopted. He said the real test is whether those five shifts can become scaled, governed and measurable capability. The comment frames enterprise AI as a capability challenge for GCCs rather than only an adoption race.
Why it matters
Deval Shah, Vice President and GCC Practice Head at Infosys, said enterprise AI at GCCs should be judged by whether it becomes scaled, governed and measurable capability. The comment is aimed at companies running global capability centres and suggests the focus has moved from adoption to execution quality. It highlights how enterprise AI is being framed as an operating model issue for large firms rather than a simple technology rollout.