ServiceNow executive says legacy firms’ workflows are too siloed
In short
ServiceNow’s Kulmeet Bawa said many older IT companies still work in separate silos. He said their data and workflows are not ready for AI integration, and the issue may get worse as mergers and acquisitions continue.
This matters because companies trying to use AI may struggle if their systems do not connect well. The reporting does not name a specific firm or deal.
What the reporting says
ServiceNow’s Kulmeet Bawa said enterprise workflows in legacy IT firms are heavily siloed and not ready for AI integration. The publisher-supplied summary ties the point to a broader M&A trend in the sector, suggesting the challenge may grow as firms combine systems and datasets. The reporting does not name any specific company affected or provide evidence of a particular deal. The immediate takeaway is an integration problem, not a quantified market result.
Why it matters
Kulmeet Bawa of ServiceNow said enterprise workflows in legacy IT firms are heavily siloed, leaving datasets and workflows not ready for AI integration. The publisher-supplied summary links this to a broader M&A trend in the sector, which may make integration harder. The reporting does not identify a specific company or transaction, so the impact is a general operational concern rather than a confirmed event at one firm.