Digital insurance channels improve transparency and complaints handling
In short
Digital insurance channels are giving customers more power, according to the summary. The report says online platforms make it easier to compare policies, understand coverage, save on premiums, and solve complaints.
This matters to insurance buyers and insurers because it may cut mis-selling and improve service. The report does not name any company or say how big the change is.
What the reporting says
Digital distribution is shifting customer power in insurance by improving transparency and making policy comparison easier, according to the summary. The report says insurers face mis-selling and customer complaints, while digital platforms help consumers compare coverage, save on premiums, and resolve grievances more easily. It does not name any company, regulator, or market impact beyond those consumer-facing changes.
Why it matters
Digital distribution in insurance is being presented as a way to improve transparency for customers and reduce problems like mis-selling and complaints. The summary says consumers can compare policies, save on premiums, and get easier grievance resolution through digital channels. It does not identify any insurer, platform, or regulatory change, so the market effect remains limited to the reported customer experience.