IRDAI declares November grievance resolution month
In short
IRDAI has declared November as a grievance resolution month. The report says about 2.21 lakh cases were still pending as of March 31, and 72.49% of them were older than one year.
This matters because many complaints are taking a long time to close. The report does not say what exact actions the regulator will take.
What the reporting says
IRDAI declared November as grievance resolution month, according to a publisher-supplied summary. The reporting says unresolved grievances remain a concern, with about 2.21 lakh cases pending as of March 31 before Consumer Commissions and judicial courts, and 72.49% of them older than one year. The immediate consequence is heightened regulator focus on complaint backlogs, but no specific enforcement action is stated.
Why it matters
IRDAI declared November as grievance resolution month, while citing a large backlog of unresolved grievances. The reporting says about 2.21 lakh cases were pending as of March 31 before Consumer Commissions and judicial courts, and 72.49% had been pending for more than a year. The notice points to complaint handling as a priority, but the specific measures are not stated.