IRDAI names November grievance resolution month amid backlog
In short
IRDAI said November will be a grievance resolution month because there are about 2.21 lakh unresolved cases pending as of March 31. It said 72.49% of them have been pending for more than a year.
This matters for policyholders and insurers because delays can slow claim and complaint resolution. The report does not say what new action will follow or which companies are most affected.
What the reporting says
The IRDAI declared November a grievance resolution month as it flagged around 2.21 lakh unresolved cases pending before consumer commissions and judicial courts as on March 31. The regulator said 72.49% of these cases had been pending for more than a year. The reporting does not state what new enforcement steps, if any, will follow the campaign or which insurers are most affected.
Why it matters
IRDAI announced November as a grievance resolution month while highlighting a large backlog of unresolved cases, about 2.21 lakh as of March 31, with 72.49% pending for more than a year. The move puts pressure on insurers, consumer commissions and courts to clear complaints faster. The available reporting does not state the specific mechanism for the campaign or identify individual insurers.