MSE dispute platform clears 4,030 of 39,033 complaints
In short
The online dispute platform for small businesses has resolved 4,030 of 39,033 complaints since it launched in June 2025. Experts cited in the brief pointed to low awareness, not enough capacity, and delays in the process.
What the reporting says
Experts in the source brief cited limited awareness, capacity constraints and procedural delays as reasons for the slow resolution pace. The platform was created to handle payment disputes, but the rollout appears to be facing operational friction.
Why it matters
The online dispute resolution platform for small businesses has disposed of 4,030 out of 39,033 complaints since its launch in June 2025, according to the source summary. Experts cited in the brief point to limited awareness, capacity constraints and procedural delays. The figures indicate a low disposal rate relative to the complaint load, which affects small businesses seeking faster payment dispute resolution.