OpenAI executive says AI phase will focus on outcomes
In short
OpenAI’s India policy lead Pragya Misra said on Wednesday that AI is moving from experiments to results. She pointed to Cars24, which uses OpenAI models for nearly a million conversation minutes a month, and says nearly 12% of lost sellers are coming back.
This matters because companies want AI to show real business gains, not just demos. The report does not say how widely this applies beyond Cars24.
What the reporting says
OpenAI’s head of public policy and strategy for India, Pragya Misra, said on Wednesday that the next phase of AI will be about driving outcomes rather than experiments. She cited Cars24, which uses OpenAI models for nearly a million conversation minutes a month through a customer agent and reports nearly 12% of lost sellers are returning. The reporting does not say whether this is a broader industry trend or only one company example.
Why it matters
OpenAI’s head of public policy and strategy for India, Pragya Misra, said on Wednesday that the next phase of AI will be about outcomes rather than experiments. She used Cars24 as an example, saying it runs nearly a million conversation minutes a month and sees nearly 12% of lost sellers returning. The reporting does not provide broader adoption figures or independent verification of the company outcome.