WhatsApp to add richer chats, AI tools and in-chat payments
In short
WhatsApp plans to make chats more useful by letting people do tasks like paying bills inside chats and by using AI to save time. CEO Kunal Shah said this on Wednesday.
He said personal messages and calls will stay end-to-end encrypted. The aim is to help users stay connected and get more done on the app.
What the reporting says
WhatsApp will focus on richer connections, in-chat tasks such as bill payments, and AI tools to improve efficiency, CEO Kunal Shah said on Wednesday. He said he has spent the last few months listening to users and building around what they want from the Meta-owned platform. Shah also said personal messages and calls will remain end-to-end encrypted. The changes are meant to help people stay close to others and get more done on WhatsApp.
Why it matters
WhatsApp said it will focus on richer conversations, in-chat services like bill payments, and AI features designed to improve efficiency. CEO Kunal Shah said the platform is being shaped by user feedback and that private messages and calls will stay end-to-end encrypted. The update is relevant for Meta and WhatsApp users because it points to a broader push to turn the app into a more useful daily service platform.